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Terms and Conditions

Orders

Commercial Christmas Decorations offers special pricing for customers and wholesale accounts that want to place an order prior to the product arriving at our facility. In order to secure an Early Buy order, a deposit is required. Deposits on Early Buy orders are non-refundable if the order is canceled. Minimum purchase for Early Buy orders is $1,500. 

For Early Buy orders that consist of products that are imported into the country, any additional tariffs imposed by a government agency that are applied to the product prior to it arriving in the United States will require the customer to pay additional fees to cover the cost of the extra tariff. 

We accept Visa, MasterCard, American Express, Discover, PayPal, business checks, and wire transfers. For non-government checks, we will not be able to ship the product until the funds clear our bank. For international transactions, payment must be made via wire transfer, credit card, or PayPal. Credit cards are charged at the time the order is placed. Charges will appear on your billing statement from Mammoth Creek Investments. 

Please provide the billing address and telephone number associated with your credit card. Incorrect information may cause a delay in processing your order.  

All orders placed with Commercial Christmas Decorations are subject to a verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order. Failure to respond to our phone call or email will prevent us from processing your order. 

Commercial Christmas Decorations employs the use of third-party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties as stated in our privacy policy. 

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to, product or service availability, errors in the description or price of the product or service, error in your order, as well as for suspected fraud or unauthorized/illegal transaction. 

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company. 

Please note that an email address is required for all orders. We do not share your email address with third parties except when necessary to verify payment information with our merchant account service providers. Email allows us to properly process and track your order. You will receive an email confirmation of your order. 

Any order confirmation (via electronic communication or paper) given to you by Commercial Christmas Decorations does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Commercial Christmas Decorations reserves the right to decline and cancel an order or supply less than the quantity ordered. We may limit or cancel quantities purchased per person, per household, or per order. 

 

We make every effort to process your order as quickly as possible. Orders placed through our website before 10 a.m. Arizona time are processed and will generally ship within 1 business day. Phone orders must be manually created and may take up to 2 business days to process and ship. Product that is made to order may take 6-10 business days to process and ship. 

Freight shipments may require longer processing times, depending on the size of the order and the complexity of the product being shipped. Decorated and custom-lit décor may take up to 10 days to process and ship. Please contact customer service for current shipping times if you are ordering a custom-lit or hand-decorated product. 

While we do our best to accurately reflect our stock quantities on the website, occasionally an item is sold that is no longer in stock. We will contact you via email or over the phone to offer a substitute product. If you prefer not to accept the substitute or no substitute is available, we will offer a full refund for the item(s). 

In the event that we are unable to reach you within 48 hours of your order, we will use our best judgment and ship your order without the out of stock item(s) or cancel your order. 

We understand that sometimes it’s necessary to make a change to your order. Once an order is placed, we must be contacted within 30 minutes in order to make a change to the order. To ensure that your order is changed within the 30-minute timeframe, please call customer service at 480-964-4084. If an order is placed after business hours, an email can be sent to sales@commercialchristmasdecorations.com. 

Commercial Christmas Decorations reserves the right to make changes to this site and these conditions at any time.  Abuse of our return policy gives Commercial Christmas Decorations the right to decline future orders from the customer.  

Shipping

Commercial Christmas Decorations offers international shipping on orders over $1500. Transit times will vary by destination and processing time is generally 2 to 3 business days. Please be aware that all customs, duties, taxes, surcharges, brokerages, etc. are the responsibility of the customer. When delivery is attempted, you may be billed for these fees, depending on the rules in your country. These fees are independent of shipping charges and are charged by your local mail authority or government entity. Commercial Christmas Decorations has no control over these charges. Please review your country's import rules and regulations prior to ordering. We are unable to designate orders as "Gifts", “Free”, or otherwise on Customs Declaration Forms. We use the actual purchase price of the product as the value entered on Customs documentation. Orders to some countries can only be sent via United States Postal Service. 

 If you refuse a package at Customs, Customs will either destroy it or send it back to us. If the shipment is destroyed by Customs, your order will not be eligible for a refund. If the shipment is returned undamaged, the order will be eligible for refund after deducting the cost of shipping in both directions and 10% to cover the cost of international order processing. 

Commercial Christmas Decorations offers you the ability to pick up your order at our Mesa, AZ facility, located at 3414 N. Higley Rd., Mesa, AZ 85215. Customer Pickup is located on the South side of our facility. 

Your order must be placed online at least 24 hours prior to picking up. Arriving before the end of the 24-hour order processing window will not help your order be processed any faster. Unfortunately, we are unable to take orders in person at this facility. This facility is only for order shipping and order pickups. Customer pickup times from October 1st to December 15th is Monday to Friday, 8:30 am to 4:30 pm. Customer pickups from December 16th to September 30th are Monday to Friday, 9:00 am to 1 pm. 

On occasion, Commercial Christmas Decorations uses outside vendors for product that we may be sold out of or do not stock. These vendors will drop ship from their location, directly to your shipping address. If you are ordering items that we stock as well as items that are provided by a drop shipper, you will receive the order in separate shipments and they may not arrive at the same time. 

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service immediately. We must be informed of all shipping related claims within 48 hours after the package was received. Shipping Claims are handled directly by Commercial Christmas Decorations on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label and products.   

 For Freight shipments please inspect and insure there is no damage before the driver leaves.  If there is damage, make sure the driver notes the issues on the bill of lading, take photos, and contact customer service within 24 hours. 

 Should your package be deemed Lost in Transit, please contact customer service immediately so we may assist you in arranging for replacement product or a refund. Please allow 2 to 10 business days for the investigation and processing of claims for lost and damaged parcel shipments. For freight shipments, this process can take up to 6-12 weeks. 

Typically, packages will be left at your door.  Packages insured over $100 require signature or some orders are drop shipped directly from a vendor, and those vendors may require a signature on their shipments. If you have specific requests regarding signature deliveries, please contact customer service before placing your order. If customer service is contacted after the order is placed, they will not be able to fulfill the request. 

 Orders with Signature Confirmation: The shipping courier will make two attempts to deliver your merchandise. If the package is deemed undeliverable after the third attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus all shipping charges incurred. All credits will be refunded via the original payment method. 

If you refuse delivery, a credit will be issued for the price of the merchandise minus all shipping charges incurred. All credits will be refunded via the original form of payment. 

Customer Service

Commercial Christmas Decorations’ website is available for orders 24 hours a day, 7 days a week.  For assistance with your orders, product information, or shipping questions, please call 480-964-4084 or email sales@commercialchristmasdecorations.com to reach our knowledgeable sales team during business hours. Business hours are Monday-Friday, 8 a.m.-3 p.m. Arizona time.   

-If you are local to Arizona, we allow product pickup at our Mesa location.  Orders must be placed online or over the phone at least 4 hours prior to desired pickup. 

Commercial Christmas Decorators makes every effort to ensure accurate pricing on our website and printed materials. However, if a pricing error does occur, Commercial Christmas Decorations reserves the right to cancel the order for an item that was priced incorrectly. This includes orders that have been confirmed and charged. If a pricing error has occurred, a team member will contact you to discuss the issue. 

Prices listed on our website and other marketing materials are subject to change at any time without notice. 

If the shipping address is within the same state/province where Commercial Christmas Decorations holds a presence, we are required by state and county tax laws in which the order is being shipped to charge sales tax, unless you are a licensed reseller or have other non-profit or tax-exempt status AND provide a valid Seller’s permit or Tax exempt ID number. Please note that we must have a copy of the actual document on file. We cannot process your order until the proper paperwork has been filed with our office. Once you have submitted a permit or tax-exempt number, we will keep it on file with your account and ask that your status be renewed or updated if your information changes or upon future requests. For orders shipped to areas outside of the state/province where Commercial Christmas Decorations has a presence, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.  If your shipping address is outside the United States, you are responsible for paying any import taxes, tariffs, or duty fees due.