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    Shipping Policy

    Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday's, Sunday's or major US holidays.
     
    We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

    Using Standard Ground Shipping here are the estimated business days in transit for the following states:

    • AZ: 1 Business Day in transit
    • NM, UT, NV, Southern CA: 2 Business Days in transit
    • Northern CA, CO, ID, WY, WA, OR, MT, TX, OK, LA, AR, MS, MO, NE: 3 Business Days in transit.
    • ND, SD, MN, WI, IL, IN, MI, OH, PA, WV, KY, VA, NC, SC, GA, AL, FL: 4 Business Days in transit.
    • NY, VT, NH, ME, MA, RI, CT, NJ, MD, DE, DC: 5 Business Days in transit.

     

    International Shipping

    Commercial Christmas Decorations offers international shipping on orders over $1500. Transit times will vary by destination and processing time is generally 2 to 3 business days. Please be aware that all customs, duties, taxes, surcharges, brokerages, etc. are the responsibility of the customer. When delivery is attempted, you may be billed for these fees, depending on the rules in your country. These fees are independent of shipping charges and are charged by your local mail authority or government entity. Commercial Christmas Decorations has no control over these charges. Please review your country's import rules and regulations prior to ordering. We are unable to designate orders as "Gifts", “Free”, or otherwise on Customs Declaration Forms. We use the actual purchase price of the product as the value entered on Customs documentation. Orders to some countries can only be sent via United States Postal Service. 

     If you refuse a package at Customs, Customs will either destroy it or send it back to us. If the shipment is destroyed by Customs, your order will not be eligible for a refund. If the shipment is returned undamaged, the order will be eligible for refund after deducting the cost of shipping in both directions and 10% to cover the cost of international order processing. 

    Customer Pickups

    Commercial Christmas Decorations offers you the ability to pick up your order at our Mesa, AZ facility, located at 3414 N. Higley Rd., Mesa, AZ 85215. Customer Pickup is located on the South side of our facility. 

    Your order must be placed online at least 24 hours prior to picking up. Arriving before the end of the 24-hour order processing window will not help your order be processed any faster. Unfortunately, we are unable to take orders in person at this facility. This facility is only for order shipping and order pickups. Customer pickup times from October 1st to December 15th is Monday to Friday, 8:30 am to 4:30 pm. Customer pickups from December 16th to September 30th are Monday to Friday, 9:00 am to 1 pm. 

    Drop Shipments

    On occasion, Commercial Christmas Decorations uses outside vendors for product that we may be sold out of or do not stock. These vendors will drop ship from their location, directly to your shipping address. If you are ordering items that we stock as well as items that are provided by a drop shipper, you will receive the order in separate shipments and they may not arrive at the same time. 

    Damaged or Lost Shipments 

    All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service immediately. We must be informed of all shipping related claims within 48 hours after the package was received. Shipping Claims are handled directly by Commercial Christmas Decorations on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label and products.   

     For Freight shipments please inspect and insure there is no damage before the driver leaves.  If there is damage, make sure the driver notes the issues on the bill of lading, take photos, and contact customer service within 24 hours. 

     Should your package be deemed Lost in Transit, please contact customer service immediately so we may assist you in arranging for replacement product or a refund. Please allow 2 to 10 business days for the investigation and processing of claims for lost and damaged parcel shipments. For freight shipments, this process can take up to 6-12 weeks. 


    Delivery Attempts

    Typically, packages will be left at your door.  Packages insured over $100 require signature or some orders are drop shipped directly from a vendor, and those vendors may require a signature on their shipments. If you have specific requests regarding signature deliveries, please contact customer service before placing your order. If customer service is contacted after the order is placed, they will not be able to fulfill the request. 

     Orders with Signature Confirmation: The shipping courier will make two attempts to deliver your merchandise. If the package is deemed undeliverable after the third attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus all shipping charges incurred. All credits will be refunded via the original payment method. 

    Refused Deliveries

    If you refuse delivery, a credit will be issued for the price of the merchandise minus all shipping charges incurred. All credits will be refunded via the original form of payment.