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Return Policy

Commercial Christmas Decorations wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your unused product in the original packaging with copy of invoice within 30 days of the date of receipt. Please review the guidelines below for complete details of our return policy, as well as what products are unable to be returned. 

All returns or exchanges must be pre-approved by Commercial Christmas Decorations. Please call 480-964-4084 to return product. After speaking with customer service, if package is not shipped within 30 days from the date of receipt, returned products will be refused. 

The buyer is responsible for return shipping fees. 

Returns and exchanges are subject to the conditions below: 

  • Products must be shipped back to us no later than 30 days of order receipt. The shipment must be scanned by the return shipping carrier prior to the 30-day deadline. 
  • Returned items cannot have been used or installed, must be in new condition, and must be in the original packaging with any accessories or manuals. 
  • Return process must be completed over the phone with the assistance of customer service.  
  • If you are returning an item for a refund, there will be a 20% restocking fee deducted from your refund amount. 
  • Defective orders can be returned within 30 days of receipt and are not subject to restocking fees. 
  • Product exchanges may be exempt from restocking fee at company’s discretion. 
  • For orders over $1,500, only an exchange of equal value or store credit is offered. Please request samples prior to placing a larger order to ensure the product meets your needs. 
  • Dealer/Pro Installer purchases cannot be returned for a refund or store credit. Exchanges are allowed as long as the product is in new, unused condition and in the original packaging. Return shipping cost is the responsibility of the wholesale customer. 
  • We do not accept returns for custom or special orders. 
  • Orders placed on November 12th or later must be returned on or before December 15th in order to be accepted for credit or refund. 

Items Not Eligible for Return: The following items may not be returned under any circumstances: 

  • Commercial tower trees 
  • Commercial dimensional displays 
  • Custom lit wreaths, garlands, and sprays 
  • Custom products 
  • Fiberglass displays 

To speak to a customer service member, please call 480-964-4084. 

Once we receive your package, please allow 5 to 10 days for us to inspect, approve, and process the return. 

A return authorization is only valid for 15 days after being issued or 30 days after the original purchase of the product(s), whichever comes first. Returned merchandise must be scanned by the returning shipping carrier no more than 30 days after receipt of product. 

Returned merchandise must be in new, unused condition and in the original packaging. All original paperwork, instructions, and accessories must be included. All original labels must still be attached to the product. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. 

 
Warranty Replacements 

For warranty related questions and warranty replacements, please contact customer service at 480-964-4084 or email sales@commercialchristmasdecorations.com. 

Products have different warranties.  Speak with our customer service to verify warranties.   

Product returns within the warranty period must first be approved by Commercial Christmas Decorations. Once the warranty return has been shipped back, it will be inspected to determine if it falls under the warranty coverage. The product will then be repaired or replaced at Commercial Christmas Decorations’ discretion. A refund is not offered for warranty returns. In the event that an item cannot be repaired or replaced, a product credit will be offered that can be used for future purchases. 

Commercial Christmas Decorations warranties only cover product repair or replacement, and does not cover any labor or other expenses involved with the installation, service, or removal of items purchased from us. 

Commercial Christmas Decorations warranties do not cover products that have been subject to accident, neglect, abuse, misuse, Acts of God, or used for something other than their intended purpose. 

 
Defective Items 

If you receive an item that is considered defective and non-operational or unusable due to a failure with the product, please contact customer service within 24 hours of receiving the item so we may arrange for return shipping and a replacement item. Replacement products will be shipped free of charge via standard ground shipping. Expedited shipping may be available, but will need to be paid for by the customer. 

Items that are deemed defective after use are subject to the terms of our Warranty Coverage. 

 
Changes 

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made to our Terms and Conditions, we will post the revision on our website.  What constitutes a material change will be determined at our sole discretion. 

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.